Privacy Policy

Effective Date: November 7, 2025

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1. Introduction

TrailQuest Gear (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by TrailQuest Gear.

This Privacy Policy applies to our website, https://www.trailquestgear.com, and its associated subdomains (collectively, our “Service”). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

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2. Definitions and Key Terms

• Cookie: A small piece of data generated by a website and saved by your web browser. It helps identify your browser, provide analytics, and remember information about you such as preferences or login details.

• Company: Refers to TrailQuest Gear, registered in the United States, responsible for your information under this Privacy Policy.

• Country: Refers to the United States, where TrailQuest Gear is based and operates.

• Customer: Refers to any individual or entity who uses our Service to make a purchase or interact with our business.

• Device: Any internet-connected device such as a phone, tablet, or computer that can be used to access https://www.trailquestgear.com.

• IP Address: A numerical label assigned to each device connected to the Internet, used for identification and location.

• Personnel: Individuals employed by or contracted with TrailQuest Gear to perform business functions.

• Personal Data: Any information that directly or indirectly identifies a person, such as a name, contact information, or payment details.

• Service: The website and associated services provided by TrailQuest Gear.

• Third-Party Service: External partners such as analytics, marketing, or payment providers that help us operate our business.

• Website: https://www.trailquestgear.com.

• You: The person accessing or using our Services.

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3. Information We Collect

We collect information from you when you:

• Visit our website

• Register on our site

• Place an order

• Subscribe to our newsletter

• Respond to a survey

• Fill out a form

Personal Information Collected:

• Name / Username

• Email address

• Phone number

• Mailing address

• Billing address

We may also collect non-personal information automatically, such as browser type, device information, IP address, and usage data through cookies and analytics tools (e.g., Google Analytics and Facebook Pixel).

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4. How We Use the Information We Collect

We may use the information we collect from you for the following purposes:

• To Personalize Your Experience: Tailor our products and offers to better suit your needs.

• To Improve Our Website: Analyze feedback and behavior to enhance our Service.

• To Improve Customer Service: Efficiently address your support and inquiry needs.

• To Process Transactions: Fulfill orders, send confirmations, and handle payments securely.

• To Administer Promotions: Manage contests, promotions, or surveys.

• To Send Updates: Deliver order updates, newsletters, and promotional offers (only if you opt in).

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5. Information from Third Parties

5.1 End User Information from Third Parties

We may collect end-user data necessary to provide our services. This may include publicly available information shared on social media platforms. You can control how much information you share publicly by adjusting your privacy settings on those platforms.

5.2 Customer Information from Third Parties

We may receive additional data from third parties, such as fraud detection providers or publicly available information, to help verify transactions or improve service quality.

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6. Sharing Your Information

We may share your information in the following ways:

• Third-Party Service Providers: With trusted partners who assist us in operating our website, conducting our business, and serving you (e.g., Shopify, Google Analytics, Klaviyo, Facebook Pixel), provided they maintain confidentiality.

• Affiliates: With our affiliates or subsidiaries that support our operations.

• Business Transfers: If we merge, sell, or transfer business assets, your data may be part of that transaction.

• Legal Requirements: When required by law, regulation, or in response to valid government or public authority requests.

We do not sell or rent your personal information to third parties.

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7. Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your browsing experience.

• Cookies: Small data files stored on your device.

• Use of Cookies: Improve functionality, remember preferences, and analyze usage trends.

• Managing Cookies: You can adjust your browser settings to refuse or delete cookies. However, disabling cookies may affect your user experience.

For detailed information, please review our Cookie Policy.

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8. Data Security

We implement a variety of measures to protect your data:

• Secure Servers: All sensitive information is transmitted via SSL encryption.

• Encryption: Payment information is securely handled through Shopify Payments, which complies with PCI DSS standards.

• Access Control: Authorized personnel only.

While we take strong precautions, no method of transmission or storage over the Internet is completely secure.

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9. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy and to comply with legal, accounting, or reporting obligations.

• Transaction Data: Retained for 7 years.

• Marketing Data: Retained for 2 years, unless you opt out earlier.

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10. Your Rights

Depending on your location, you may have the following rights:

• Access: Request copies of your personal data.

• Correction: Request correction of inaccurate data.

• Deletion: Request deletion of your personal information.

• Restriction: Request to limit data processing.

• Objection: Object to how we process your data.

• Portability: Request transfer of your data to another organization.

To exercise these rights, please contact us at djl121003@gmail.com.

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11. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under this age. If we learn that we have inadvertently collected data from a child under 13, we will delete it promptly.

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12. International Data Transfers

Your personal data may be transferred and processed in countries other than your own. By using our Service, you consent to the transfer of your information to the United States, where our servers and data processing activities occur.

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13. Links to Other Websites

Our website may contain links to third-party sites not operated by us. We are not responsible for the content, privacy practices, or policies of any external sites. We encourage you to read the privacy policies of any linked websites you visit.

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14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Updates will be posted on this page with the revised “Effective Date.”

Your continued use of our Service after changes are posted constitutes your acceptance of the revised policy.

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15. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

TrailQuest Gear
📞 Phone: 973-832-0265
📧 Email: support@trailquestgear.com
🕘 Business Hours: Monday–Friday, 9 AM–5 PM EST
🏢 Address: 155 Willowbrook Blvd, Ste 110, Wayne, New Jersey 07470, United States