Cancellation Policy

Effective Date: November 7, 2025

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At TrailQuest Gear, we understand that sometimes plans change — and we aim to make the cancellation process as easy and straightforward as possible.

If you’ve changed your mind and would like to cancel your order, please contact us as soon as possible so we can attempt to cancel it before it ships.

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1. How to Cancel Your Order

To request a cancellation, please reach out to our customer service team:

Email: support@trailquestgear.com
Phone: 973-832-0265
Business Hours: Monday–Friday, 9 AM–5 PM EST
Address:
TrailQuest Gear
155 Willowbrook Blvd, Ste 110
Wayne, New Jersey 07470
United States

Please include your order number and reason for cancellation in your message to help us process your request quickly.

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2. Timing Matters

• Before Shipment: If your order has not yet shipped, we’ll cancel it and issue a full refund to your original payment method.

• After Shipment: If your order has already shipped, it can no longer be canceled. However, you may return the item once it arrives by following our Return and Refund Policy.

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3. Refunds After Cancellation

Once your cancellation is confirmed, refunds are typically processed within 5–7 business days, depending on your payment provider or bank.

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4. Need Assistance?

If you need help with a cancellation, refund, or exchange, our support team is happy to assist you. Please reach out using the contact details above, and we’ll do our best to resolve the issue promptly.

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Thank you for shopping with TrailQuest Gear — we appreciate your business and strive to make your experience smooth and reliable every step of the way.