FAQ Page

Effective Date: November 7, 2025

At TrailQuest Gear, we believe in transparency and efficiency. Below you’ll find quick answers to the most common questions about shipping, payments, returns, and cancellations.

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Shipping Time and Delivery Expectations

Shipping times can vary depending on the brand and product. Some orders ship the same business day, while others may take 1–2 business days to process. Occasionally, there might be unexpected delays.

Generally, you can expect to receive your order within 4–7 business days after it ships. If a longer delivery time is expected, it will be clearly noted on the product page.

We pride ourselves on offering industry-leading processing and delivery times, backed by top-tier customer service.

➡️ For more information, please see our Shipping Policy.

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Payment Options

We accept a wide range of secure payment methods, including:

• Credit/Debit Cards: Visa, Mastercard, American Express, Discover

• Digital Wallets: Apple Pay, Google Pay, and Shop Pay

All transactions are processed safely through Shopify Payments, which uses SSL encryption for your protection.

➡️ For full details, please see our Payment Options Policy.

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Return Policy

We offer a 30-Day Money Back Guarantee on all eligible items. Products must be unused, undamaged, and in their original packaging.

If you’re not completely satisfied with your purchase, we’ll make it right.

➡️ Read our full Return and Refund Policy for complete details.

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Cancellation Policy

Orders can be canceled for a full refund if the cancellation request is made before the order ships.

To cancel, please contact us immediately at support@trailquestgear.com.

If your order has already shipped, it will fall under our Return and Refund Policy.

➡️ See our full Cancellation Policy for more information.

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Contact Information

TrailQuest Gear
📞 Phone: 973-832-0265
📧 Email: support@trailquestgear.com
🕘 Business Hours: Monday–Friday, 9 AM–5 PM EST
🏢 Address:
155 Willowbrook Blvd, Ste 110
Wayne, New Jersey 07470
United States

We aim to respond to all inquiries within 24 hours during business days.