Billing Terms and Conditions

Effective Date: November 7, 2025

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1. Introduction

These Billing Terms and Conditions (“Terms”) govern the payment obligations and billing processes between TrailQuest Gear (“Company,” “we,” “us,” or “our”) and the customer (“Customer,” “you,” or “your”).

By accessing or using our services and purchasing products through https://www.trailquestgear.com (the “Website”), you agree to comply with and be bound by these Terms.

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2. Payment Terms

2.1 Pricing

• Prices: All prices for products and services are listed in United States Dollars (USD) and are subject to change without prior notice.

• Taxes and Fees: Prices shown on our Website exclude applicable sales tax, duties, or other government-imposed charges unless explicitly stated otherwise.

2.2 Payment Methods

We accept the following secure payment methods:

• Credit/Debit Cards: Visa, MasterCard, American Express

• Express Checkout Options: Shop Pay, Apple Pay

All transactions are processed securely through Shopify Payments.

2.3 Payment Due Date

For all online orders, payment is due at the time of purchase. Orders will not be processed or shipped until payment has been successfully received.

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3. Invoicing

• Invoice Issuance: Invoices are automatically generated and sent upon order completion.

• Delivery Method: All invoices and receipts will be delivered electronically to the email address you provided at checkout.

• Customer Responsibility: You are responsible for ensuring that your billing information (name, address, and payment method) is accurate and up to date.

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4. Disputed Charges

• Notification Period: If you believe a billing error has occurred or wish to dispute a charge, you must notify us within 15 days of the invoice or transaction date.

• Contact Information: Please send all billing disputes in writing to support@trailquestgear.com, including your order number and a detailed description of the issue.

• Resolution: We will promptly investigate your claim and, if necessary, issue a correction, credit, or refund.

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5. Refunds and Credits

• Policy Reference: Refunds and credits are issued in accordance with our Return and Refund Policy.

• Processing Time: Approved refunds will be processed to your original payment method within 5–7 business days after approval.

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6. Taxes

• Customer Responsibility: You are responsible for all applicable taxes, including but not limited to sales tax, VAT, or any other local taxes required by law.

• Tax Exemption: If you qualify for tax exemption, please provide a valid exemption certificate before completing your purchase.

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7. Billing Errors

• Corrections: In the event of a billing error, TrailQuest Gear will correct it as soon as possible.

• Overcharges: If you have been overcharged, we will refund or credit the overpaid amount.

• Undercharges: If you have been undercharged, we will invoice you for the outstanding balance and notify you via email.

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8. Payment Security

• Data Protection: All payment data is processed securely and in compliance with industry standards.

• Payment Processor: We use Shopify Payments to process transactions and do not store full credit card details on our servers.

• SSL Encryption: All transactions are encrypted using Secure Socket Layer (SSL) technology to protect your information during transmission.

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9. Changes to Billing Terms

• Modification Rights: We reserve the right to update or modify these Billing Terms and Conditions at any time without prior notice.

• Notification of Changes: Updates will take effect immediately upon posting the revised Terms on https://www.trailquestgear.com.

• Acceptance of Changes: Continued use of our Website or services following any changes constitutes acceptance of the revised Terms.

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10. Limitation of Liability

• No Liability for Indirect Damages: TrailQuest Gear is not liable for any indirect, incidental, consequential, or punitive damages arising out of or related to these Terms.

• Maximum Liability: Our total liability for any claim under these Terms shall not exceed the amount you paid for the product(s) within the six (6) months preceding the event giving rise to the claim.

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11. Governing Law

• Jurisdiction: These Terms are governed by the laws of the State of New Jersey, United States, without regard to conflict of law principles.

• Venue: Any legal action arising out of these Terms shall be brought exclusively in the courts located in Wayne, New Jersey, United States.

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12. Contact Information

If you have questions or concerns about billing, please contact us:

Company Name: TrailQuest Gear
Address: 155 Willowbrook Blvd, Ste 110, Wayne, New Jersey 07470, United States
Email: support@trailquestgear.com
Phone: 973-832-0265
Website: https://www.trailquestgear.com

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13. Entire Agreement

These Billing Terms and Conditions, together with our Terms of Service and Privacy Policy, constitute the entire agreement between you and TrailQuest Gear regarding billing matters.

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Acknowledgment

By using our services or purchasing products from TrailQuest Gear, you acknowledge that you have read, understood, and agree to be bound by these Billing Terms and Conditions.